SMS Scams that impersonate well-known businesses, brands, government agencies and services are a common tactic criminals use to steal your personal or financial information.

5 most common SMS impersonation scams

1. Government impersonation these scam message claim to be from an Australian government agency such as
Medicare, MyGov or the ATO and ask you to urgently update personal information, claim a refund or make a
payment.
2. Parcel delivery scams these scam messages impersonate well-known brands such as Australia Post, DHL and
Amazon and ask you to arrange re-delivery of a package, update your delivery details or pay a fee to receive your
parcel. These scam messages may also have strange links.
3. Toll road operator impersonation these scam messages pretend to be from toll road operators, including Linkt,
claiming that you have an overdue toll road account or insufficient funds.
4. Reward point scams these scam messages impersonate trusted brands with well-known loyalty programs, like
Coles and Woolworths. They may have links to what looks like a real website where they ask you to log in, so
they can try and steal your financial details.
5. Telco impersonation: These scam messages claim your rewards points will expire, or offer refunds.