DFES Lessons Management
Lessons Management provides an opportunity for everyone to share their experiences and observations. It’s always open via the Volunteer Hub so volunteers can submit observations any time, about anything.
For example, volunteers can submit observations during or after:
- an incident;
- a debrief;
- training or an exercise;
- a community event; or
- a meeting
These observations allow decision-makers the opportunity to learn from your experiences and improve the way we serve the Western Australian community.
What is Lessons Management?
Lessons management is the process of collecting and analysing local observations and forming lessons which can be
utilised throughout an organisation.
The purpose of lessons management is to identify opportunities for improvement or examples of good practice and share this information with others.
A lesson is learned when the approved change has been actioned, communicated, and is routinely practiced as the new standard.
The Observation Register
Access the Observation Register using this link via the Volunteer Hub: Lessons Management | DFES Department of Fire and Emergency Services
Using a phone’s camera to scan this QR code will take volunteers directly to the Observation Register.
Help to promote Lessons management
Volunteers can also download a poster from the website to help to promote Lessons Management. Look for the PDF titled Lessons Management Observations Register QR Code Poster
More information
For more information about Lessons Management or the Observations Register, please contact the team in Learning and Development by
email: Lessons@dfes.wa.gov.au