SES Volunteers Association of Western Australia (Incorporated)

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15/01/2014 – Critical Incident Survey

My name is Jelena Opacic and I am currently working within the Wellness Team at the Department of Fire and Emergency Services (DFES). As part of my project I am reviewing the critical incident responding process and procedures here at DFES. The purpose of this review is to increase the Departments ability to provide ongoing support to its personnel across the State, following all critical incidents.

Critical incidents (also known as potentially traumatic events) are defined as incidents that can evoke unusually strong emotional reactions and have the potential to interfere with the ability of an individual, or group of individuals, to function appropriately. To understand how critical incidents impact DFES operational employees and volunteers, the ‘Critical Incident Survey’ has been designed to gather feedback.

As critical incidents are something that you experience, the survey aims to gain feedback on the current critical incident procedures, will look to identify which critical incident factors DFES operational employees and volunteers find most stressful, and gain information on what follow up procedures are most effective
Your responses will be combined with research, interviews and procedures from other Emergency Service Departments, to help construct an overall best- practice process for critical incidents. Upon completion of this project, we will be happy to share our results with you.

Please note that your survey responses will be anonymous and kept confidential. Please complete the survey and submit your responses prior to the 22nd January 2015, otherwise, your responses will not be recorded.

If you have any questions regarding the survey or the project, please do not hesitate to contact Jelena Opacic (  We understand that there have been a lot of surveys lately and we appreciate your time completing them. We would like to thank you in advance for your time and contribution.

Kind Regards
Jelena Opacic


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